January 15, 2009

201 words 1 min read

Outlook 2007 “Cannot save the attachment”

I run Outlook 2007 on multiple machines, and one of them (my laptop) has been giving me shit about attachments. Every time I try to save one, it pop’s the message “Cannot save the attachment” or “The operation failed” or a similarly useless message. I’ve read a lot of different suggestions including turning off your Anti Virus, Clearing Outlook Cache and running in Safe Mode. While running in Safe Mode did work for me, it would not continue to work AFTER I was back in normal mode (and running constantly in Safe Mode is not my idea of a “Good” solution). Anyways, I found a fix for my problem (finally).

Turn my anti-virus back on.

Yes, you read that correctly. I’ve got Symantec Endpoint Protection 11, and I have a tendency to have it turned off (I’m the IT Manager, I can run without an A/V if I want. I’m smart enough to NOT click “Yes” to those video’s that ‘require a missing codec’). As it happens, Symantec puts a “hook” in Outlook & if Symantec is disabled the hook fails and gums up the works. This of course is either really shitty programming, or something is up with my machine.