No internet access today? Blame McAfee
August 21, 2012
Last night my mother complains to me that “nothing is working” which eventually gets translated to “the internet is down”. I show up to begin my standard diagnostic work. I don’t believe that it’s my Mother’s doing, because I long ago trained her to click “No” to everything — even if she ends up in an infinite loop (e.g. Flash install). Her computer randomly breaking down is actually something of a rarity. I ended up spending an hour doing all the standard reboots, entering safe mode, diagnostics, network reboots… until… McAfee.