Using Geckoboard with HelpSpot
February 14, 2013
Geckoboard in Action One of the cool tech toys I’ve been introduced to at my job is called Geckoboard. It’s a nice slick website that allows you (or your company) to have a custom web-based dashboard with whatever data you want. Geckoboard is cool, but the power lays in its ability to be used for custom widgets. With these custom widgets, you can push/pull data from any source you want and have it displayed on your dashboard. My IT department runs HelpSpot for ticket tracking and I really want to have a more visual feel for how things are going. Since Geckoboard doesn’t have built-in widgets for HelpSpot, this seemed like the perfect time to write some PHP and run my own custom widgets.
Helpdesk with HelpSpot
July 12, 2012
For the last several years I’ve been using RT: Request Tracker by Best Practical for help desk ticket tracking. It’s not a bad piece of a software, and V4 was a fair step forward… but you get what you pay for. RT is Open Source and free. At my new job I was in need of a ticket tracking system, so I went looking for something new, something better, something up-to-date. After looking through a number of options, including ZenDesk, what I decided upon was HelpSpot.