IT is not a service organization
April 21, 2015
I’m going to shock and possibly offend you (for certain values of “you”): IT is not a service organization. Wait, the title of the page already says that. Oops. In the olden days, IT may have been “just” a service organization, but that hasn’t been true for a long time (even before I got involved in IT over 10 years ago). What is IT? IT is your company’s secret weapon. IT is the resource everyone overlooks. The IT Department is your strongest Business Partner.
From the “all-your-databases-are-belong-to-me” department...
September 21, 2007
I figured the best way to start this spot is with 4 ways for absolutely anyone to make their DBA’s life easier. Never start a conversation with “I just need this one thing, really quick”. This rule can be expanded to replace one with any given number. Reasoning: You are not a DBA and most likely do not know what else the DBA is working on, it is much better to ask, “I have a couple things I need from you; do you have time to go over them now?