How not to customer service, by GrubHub
November 30, 2015
Some may read this as a story of #firstworldproblems where as others will see “social media revenge”. However this is neither, it’s a simple story of a bad experience which turned into an even worse experience through the failure of customer service. Even though my “story” has a mostly satisfactory conclusion, it is obvious from a very minor amount of research that I am not alone in my bad experience with GrubHub. First was “Pissed Consumer” where there are 175 reviews for GrubHub with a 1.5 star average. The “GrubHub” name has a not great B- rating with the BBB whereas the “Seamless” name (remember, it’s the same company, they merged in 2013) has a dismal D- raiting with the BBB. Much of the recent news isn’t stellar with the aptly titled “GrubHub is in danger zone” and a series on the sham restaurants of Grubhub/Seamless.