IT is not a service organization
April 21, 2015
I’m going to shock and possibly offend you (for certain values of “you”): IT is not a service organization. Wait, the title of the page already says that. Oops. In the olden days, IT may have been “just” a service organization, but that hasn’t been true for a long time (even before I got involved in IT over 10 years ago). What is IT? IT is your company’s secret weapon. IT is the resource everyone overlooks. The IT Department is your strongest Business Partner.