IT is not Customer Service
December 6, 2011
I recently had an IT revelation. I’m not sure why it took me so long, but I suddenly realized that many (though not all) people treat their corporate IT group in the same way they treat a customer service rep on the phone. How so? Well, many people call customer service when they are upset and yell at the reps. After all they are nameless/faceless peons who represent the evil company that has done them wrong! So the reps are not given any respect and generally treated about as shitty gets in the “civilized” world. I find that IT ends up getting much the same treatment.