All Quiet on the Blog Front (again)
August 7, 2014
For those of you who might stop by semi-regularly, you’ve not seen me post in about 4 months. In fact, I’ve not regularly posted since January of this year and John has been carrying the weight. Work has “kept me out of trouble” as they say, or more correctly just been insanely busy. When I’m crazy busy at work I don’t have said time/energy to blog… which is quite unfortunate because that is the time when I have the best things to write about.
Helpdesk with HelpSpot
July 12, 2012
For the last several years I’ve been using RT: Request Tracker by Best Practical for help desk ticket tracking. It’s not a bad piece of a software, and V4 was a fair step forward… but you get what you pay for. RT is Open Source and free. At my new job I was in need of a ticket tracking system, so I went looking for something new, something better, something up-to-date. After looking through a number of options, including ZenDesk, what I decided upon was HelpSpot.