Chain based technical support

I just watched an amusing little video I found over on Digg. The link is titled “Geek Squad Put to Test” and the short version is that a TV news station puts Best Buy, Circuit City and MicroCenter (??) tech support to the test. The test was to change a single setting in the BIOS causing it to read “Operating System Not Found” (probably disabled the SATA/IDE port). Surprisingly enough...