IT is not a service organization

I’m going to shock and possibly offend you (for certain values of “you”): IT is not a service organization. Wait, the title of the page already says that. Oops. In the olden days, IT may have been “just” a service organization, but that hasn’t been true for a long time (even before I got involved in IT over 10 years ago). What is IT? IT is your company’s secret weapon....