IT is not a service organization
All too often I’ve seen IT departments get treated as a third rate corporate citizen. They’re a cost center, and arguably a quite costly one at that (for small companies especially). IT departments, like HR, also tend to have a difficult time proving their worth in hard numbers, or
KPIs as they are also known. It bothers me because I’m a passionate technologist. I love technology and all the wonderful things it can do for our lives. My job, and that of my team, is to use technology to make everyone’s life better. My goal is to try and make all of the technology fade into the background and require no thought from the average person. With a little bit of persistence, technology can be your best tool, a great enabler to getting more done faster and better.
figuratively watch their mental gears spin? They dive in head first and come back a short time later with a solution that you, often, didn’t even know was possible. Take that concept from a small scale (e.g. “How can I get my pictures from my phone to my computer?") and imagine the applications on a corporate level.
What if you had a group that you could explain your problems to (not your solutions, your problem) and ask if they’ve got a technical solution? Wouldn’t it be amazing to let them kick around ideas for a day or two and come back with a solution you didn’t know was even possible? Maybe it is easier or more realistic than you thought possible? Even better, what if it was cheaper/faster than you thought? Of course you’d love that.
It has been my pleasure to read resumes and interview numerous IT people. The standout best people are always those whom will chat away with you all day about whatever technical bits get brought up. They’ll ask you questions as to what you use for X, Y, or Z systems, and provide their commentary on what has worked well (and not so well) for them in similar circumstances. They are problem solvers and technology lovers to the core. Given half a chance they WILL solve any and every problem put in front of them. The limiting factors are the same for IT as they are for any other group — time and money.