Calling ING Customer Service
Recently, I opened an Orange CD with ING Direct, but in my haste to open it, I selected 18 months instead of 12 months. Ooops! Unfortunately, I couldn’t find anything on the website to rectify this. Closing the CD prematurely would result in a penalty of 6 months interest (given that I had just opened the account that means I would have been paying them), so instead I bit the bullet and called customer service.
The number was remarkably easy to find: I clicked Help, Contact Us, and there it was (1-888-464-0727).
The first time I dialed I heard an old “All circuits are busy right now” message, which was a bit jarring, but I hung up, waited 2 minutes and tried again. This time I got through, and rather than immediately hearing on hold music or a plethora of interactive menu options, I was pleasantly surprised to hear the lilting voice of Kate who seemed like she really was happy to assist me.
I explained what it was I had done and then we traded account verification information. She was then able to see the CD in question and asked if it was okay to put me through to her manager so he/she could help me. I acquiesced and then I sat on hold for less than 5 minutes. However, it was not the manager that answered the phone, it was Kate again.
She informed me that she had spoken with her manager and they took went ahead and closed the CD for me (penalty free!) and she offered to setup a new 12 month CD for me, or to let me do it myself online. I told her I would take care of it online and triple check that it said 12 month, not 18 this time.
Total Time Elapsed: 10 minutes and less than half of that was on hold.
This is exactly what calling customer service should be. Go ING!
Calling what ING calls Customer Service is completely pointless! After 2 years of asking for a $5,000 loan (fully paid) to be closed they still refuse to close the account. Recognizing that their service model is completely useless, they were wise not to build branches or customers would have somewhere to go to resolve an issue.
I would recommend ANYONE avoid dealing with ING for any reason, however while on the line with Customer Service you might trying sticking forks in your eyes … it is both more enjoyable and productive use of your time.
That sounds a bit odd. Are you saying that it is still open because it shows up in your account list? Because if that is the case, that is how many services operate.
For instance, if you have a direct student loan, and then get a consolidating loan, the original loan still shows up as on your account. When you eventually pay off your consolidated loan, both it and the original show up there.
I guess I just don’t understand what you are complaining about.
Dude, I think this Kate chick wants to have sex with you.