Category: Stupid Companies

How not to customer service, by GrubHub 0

How not to customer service, by GrubHub

Some may read this as a story of #firstworldproblems where as others will see “social media revenge”. However this is neither, it’s a simple story of a bad experience which turned into an even worse experience through the failure of customer service. Even though my “story” has a mostly satisfactory conclusion, it is obvious from a very minor amount of research that I am not alone in my bad experience...

“Prime Day” is frustrating 1

“Prime Day” is frustrating

In case you live under a rock and haven’t already heard, today is Amazon’s first (and possibly annual) “Prime Day” where they, like all great retailers, celebrate by selling things. Supposedly it’s going to be bigger and better and more awesome than Black Friday. Of course a bunch of other retailers (like Walmart and Newegg) had to come out of the woodwork to fight Amazon. Mostly everyone just wants an...

Photoshop CC infected with a virus called “Node.exe” 4

Photoshop CC infected with a virus called “Node.exe”

Or so the innocent user thinks. Sue me for enjoying the occasional sensationalist headline, but it’s a legitimate comment about randomly including software and NOT explaining yourself. Fortunately for me, I know what it is, but a lot of users don’t. Adobe has, to the best I can tell, started to include NodeJS in Photoshop and possibly other apps from their suite. It’s a legitimate copy signed by Joyent, so...

“Bank grade security” used to mean something (Updated) 0

“Bank grade security” used to mean something (Updated)

Recently Gizmodo ran a good, albeit lengthy, article titled “Here’s Why Your Bank Account Is Less Secure Than Your Gmail” on the topic of multi-factor authentication (MFA) and your bank. It also reminded me of another article from 2007 titled “Password Security – Or Lack There Of“. Sadly “bank grade security” used to mean the best of the very best, whereas now any digital security relating to financial institutions tends...