March 3, 2009

567 words 3 mins read

Dell Community Forum Terms of Service Violation

I know I’m an angry person and I can rant and rave a good bit when in the mood. Though when I was posting on the Dell blog I honestly wanted an answer so I was trying to play very nice. I never even swore! Here’s an email (Verbatim) I just received care of Dell. Was I that far out of line? Or are they just grumpy because I’m pushing for answers they don’t want to give? Maybe I pushed their buttons because they know full well they are yanking around their customers.

Dear: ShakataGaNai

We are writing in reference to your post in the Dell Community, described as follows:

Board: Direct2Dell

Date: 2/18/2009

Title: Dell’s Mini 10 Packs a Punch

While we value your participation in the Dell Community, we have removed the comment described above because it violates the Dell Community Terms of Service. You may remember that you agreed to abide by these Terms of Service when you registered with our website. If you would like to review the Terms of Service, you can find them at the following link:

In order to assist you in reposting your message, we note that your post violates our Terms of Service for the following reason(s):

Your post contains language that we believe to be harassing, unlawful, or otherwise objectionable. Use of such language violates the Terms of Service, and must be deleted in order to allow your post. Prohibited words and phrases include those in which certain letters have been replaced with alternate characters. Unlawful language may include any statements that might reasonably be interpreted as a violation of the intellectual property rights of any person, including a trademark, copyright or patent.

For your convenience, a copy of the original post also appears at the end of this message. Please keep in mind that continued violations of the Terms of Service may cause you to lose your posting privileges.

Thanks for cooperating and participating in the Dell Community.



Dell Community | Administration Services

Copy of original post:

“What does “Initially” mean? First day? First week? Six months? Only on QVC? How about you stop yanking our chain around and give us a real date. Also what about the rest of the features, like GPS and Bluetooth?

I’ve been waiting very very patiently for this new device. Dell anounced it ages ago, but never gave a date or even hints, just some rumors from a loose lipped customer service agent. I actually ordered a Mini 9 but canceled it because I heard about the Mini 10.

I’m also going to be really honest here. I _DO NOT_ want Windows on my netbook, not now, not ever. And I fully understand that you have to gimp the machines to install XP on them because of MS and it’s BS about licenses for XP. That being said, a non-upgradeable machine?! Come now, You (Dell) are better than this. Some of us are more than capable of taking a little machine like this and installing Linux on it and getting it working just fine, without your pre-install. But I, like many, will NOT buy a machine that is not upgradeable.”


This message is a private communication between the Dell Community and you and should not be posted to the message boards. Public posting of this message may result in immediate banning of your Dell Community account.