To anticipate and prevent
Video_Conference_Room_West_of_Council_Chambers Modern IT is an increasingly Mac-friendly endeavor. One of the major annoyances (in my book) with Macs is the use of adapters and dongles. It isn’t so much that adapters are required, it’s that in shared spaces (such as conference rooms) you need to have them easily accessible AND removable, but not-easily wandered off…
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Geckoboard in Action One of the cool tech toys I’ve been introduced to at my job is called Geckoboard. It’s a nice slick website that allows you (or your company) to have a custom web-based dashboard with whatever data you want. Geckoboard is cool, but the power lays in its ability to be used for…
Every good office needs a good supply of gear to keep it running. If you’re a small office, there is probably some sucker (usually the IT guy, or someone else who’s “handy”) who gets all the facilities and similar requests. That sucker usually happens to be me because… I’m handy (that and I love being…
Last night my mother complains to me that “nothing is working” which eventually gets translated to “the internet is down”. I show up to begin my standard diagnostic work. I don’t believe that it’s my Mother’s doing, because I long ago trained her to click “No” to everything — even if she ends up in…
This past weekend in Las Vegas saw the yearly formation of a hacker mecca, namely Defcon. Since Fred told me about his Defcon trip a couple years ago, I’ve really wanted to go. I don’t consider myself a hacker, though what they talk about does fascinate me… and affect me professionally. I was lucky enough…
For the last several years I’ve been using RT: Request Tracker by Best Practical for help desk ticket tracking. It’s not a bad piece of a software, and V4 was a fair step forward… but you get what you pay for. RT is Open Source and free. At my new job I was in need…