Helpdesk with HelpSpot
July 12, 2012
For the last several years I’ve been using RT: Request Tracker by Best Practical for help desk ticket tracking. It’s not a bad piece of a software, and V4 was a fair step forward… but you get what you pay for. RT is Open Source and free. At my new job I was in need of a ticket tracking system, so I went looking for something new, something better, something up-to-date. After looking through a number of options, including ZenDesk, what I decided upon was HelpSpot.