Helpdesk with HelpSpot
July 12, 2012
For the last several years I’ve been using RT: Request Tracker by Best Practical for help desk ticket tracking. It’s not a bad piece of a software, and V4 was a fair step forward… but you get what you pay for. RT is Open Source and free. At my new job I was in need of a ticket tracking system, so I went looking for something new, something better, something up-to-date. After looking through a number of options, including ZenDesk, what I decided upon was HelpSpot.
RT, WebExternalAuth and SpeedyCGI don't mix
September 15, 2010
The title basically sums it all up. I made the mistake of setting up a new install of Request Tracker (RT), against a server running SpeedyCGI. I’ll be honest, it’s been so long since I’ve run any perl apps, that I had no idea what interface to pick. Anyways, on top of the RT/SpeedyCGI I wanted to use my Apache mod_ldap, like I did with WebDAV. I spent a number of hours attempting to debug why it wasn’t working.